Hotline: 18006622

Here are some common questions and answers. If you still have any other questions related to our products or services, please send your questions to Thank you.

For packing into container, we double stack pallets. We also recommend double stacking for pallets when being kept in your warehouse to avoid any breakage or damages.

For international market, depending on customer’s need, we could offer Ex- works, FOB, CFR, CIF and DAP – Incoterms 2010. For local market, we could offer to deliver ex-factory or to customer’s place. Please contact our hotline (08/04) 6655 8888 for more information.

We accept payment terms: TTR or LC at sight.

For orders in the local market, we accept bank transfer or cash (for small orders).

If it is in stock tile, we could ship right after 2- days. Stock tile usually ships from Secoin’s factories. Custom orders require approximately 3 to 6 weeks for production, depending on quantity and pattern of order.

Order carefully and allow for extras as any additional small order is going to be expensive and may not match well. A minimum of 5% is recommended on residential jobs and 10% on commercial jobs.

Minimum order quantity is 28.8sqm (~1 wooden pallet) since too small quantity is not efficiency due to high transportation costs and safer for packing.

Secoin encaustic cement tiles are hand-made, aesthetic tiles with many colored patterns used for floor and wall coverings.  Our tiles are made with two layers: The first layer (about 2-3mm thick) is a mixture of white cement, pigment, stone powder and additives which is hand-poured into divider mould to create desired patterned. The second layer is made of grey cement and sand to ensure the strength of tiles.

Encaustic terrazzo tiles are made as the combination of traditional encaustic cement tile and terrazzo tile. In encaustic terrazzo, small natural stone chips are used on the surface to create a special look. Other type of decorative chips, such as mother-of-pearl, glass chips,… can be used to enhance the beauty for tile products.

In encaustic terrazzo tiles, as there are decorative chips in the patterns, the lines of patterns are not as sharp and smooth as in encaustic cement tiles.

Another difference between encaustic terrazzo tiles and encaustic cement tiles is that encaustic terrazzo tiles have to go through grinding-polishing process which makes the decorative chips to be exposed on the surface.

Yes. Please be aware that cement tile is a handmade product. Cement tiles will not be identical from piece to piece. Slight variations such as size, shade, slight imperfections, irregular edges are inherent to this product and can vary from piece to piece. This adds to the natural appeal and does not compromise the performance. Secoin does not give warranty against shade variations.  

No, the patterns are neither painted nor printed. Liquid colored materials (consisting of white cement, pigment, fillers, additives which are friendly to the environment) are hand-poured into divider molds to create these patterns. They are actually a layer of approx. 2-3mm. Therefore, the patterns will last very long and never go away. There are many ancient buildings in which cement tile floors have been existing for more than 100 years but still very beautiful. We have a short video on How Cement Tiles are Made”, with an explanation and additional photographs.